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Wednesday, August 01, 2007

How To Unsubscribe from the WSJ

Call 1-800-369-2834. You'll have to enter a few numbers, and then a customer service representative will come on the line. He or she will ask you why you're canceling. Say that you are canceling in response to the News Corporation's purchase of Dow Jones (or whatever your reason is). The customer service representative will assure you that the editorial standards won't change, that the editorial personnel will stay in place, etc. Be firm but polite - after a few attempts to retain your business, the representative will comply with your request. If you paid by credit card, your card will be refunded the remaining subscription fee.

Alternatively, you can e-mail your cancellation to onlinejournal@wsj.com. As the WSJ web site instructs, "Please include your login information as well as your name, mailing address and the e-mail address under which your account currently is registered."

3 Comments:

Anonymous Anonymous said...

Yup, did this already.

1:10 PM  
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